Terms and Conditions | ET-Healing Centre Beyond Medicine

Q: Terms and Conditions | ET-Healing Centre Beyond Medicine

We are very grateful that we have been able and allowed to help so many people with our wonderful healing work.

Since the start of our practice in 2014, we have not yet encountered a situation in which we or others have come into conflict or have even been dissatisfied.
We are therefore very grateful that we have already been able and allowed to help so many people with the beautiful healing work we do, and certainly not to forget the contact we are allowed to establish with ‘helpers’ from other dimensions during our sessions and events for our clients.

Although we do this work from our full passion, there is of course always the possibility that situations arise that are not our intention, but which may nevertheless be a reason for someone to take further steps.
It is also good for our clients to have clarity about the commitment that is entered into when booking an appointment for a session or participating in an event.
For situations in which things may turn out differently than intended, it is helpful to provide direction regarding mutual rights and obligations.

General Terms and Conditions Healing Centre Beyond Medicine VOF

General

No treatment at Healing Centre Beyond Medicine VOF may replace treatment by your regular physician. In applicable cases, Healing Centre Beyond Medicine VOF will refer you back to your physician.
If you wish to reduce or discontinue medication for any reason, this can and may only take place in consultation with your physician. Healing Centre Beyond Medicine VOF does not provide diagnoses and does not give advice regarding your medication.
Your participation in our lectures, workshops, retreats, healing sessions, training programmes or other activities implies that you have read and accepted our terms and conditions.

Article 1. Definitions

The therapist/healer/practice: Healing Centre Beyond Medicine VOF, led by Jacqueline Fiolet and Philip Fiolet.
The client: the counterparty of Healing Centre Beyond Medicine VOF.
Service/performance delivered: lectures, workshops, retreats, healing sessions, training programmes or other activities that are carried out or provided by the therapist/healer/practice on behalf of the client.
Programme (traject): an agreement concerning several separate performances and/or an agreement from which separate performances arise over a longer period of time.
Training programme: a training trajectory offered by Healing Centre Beyond Medicine VOF consisting of multiple consultations/sessions, whether online or in person (including, among others, the ET-Healing Practitioner Programme, ET-Healing MasterPractitioner Programme and ET-Healing Teacher Programme).

Article 2. Scope of application

These General Terms and Conditions apply exclusively to all agreements between the therapist/healer/practice on the one hand and the client on the other hand, with the express exclusion of any other general terms and conditions.
Acceptance of a price agreement and/or the conclusion or continuation of an agreement in any other way implies that the client has accepted the applicability of these General Terms and Conditions and waives the applicability of any general terms and conditions of the client.
Deviations from these General Terms and Conditions are only valid if they have been confirmed in writing by the therapist/healer/practice. In such case, the remaining provisions remain fully in force.

Article 3. Conclusion and amendment of the agreement

An agreement may concern both a programme and separate performances.
An agreement between the therapist/healer/practice and the client is concluded by written acceptance of the price agreement by the client or an oral confirmation of an individual consultation.
If an acceptance of a quotation contains reservations and/or amendments, the agreement is only concluded after the therapist/healer/practice has agreed to these reservations and/or amendments in writing.
Amendments or additions to the agreement are only concluded after both parties have confirmed these in writing or, in the case of an individual consultation, orally.

Article 4. Duration of the agreement and termination

Unless otherwise specified in the agreement, it is entered into for the duration of a programme and/or separate performances, as agreed between the parties.
After expiry of the agreed contract period, the agreement may be extended in consultation between the parties.

Each of the parties is entitled, without prejudice to the right to compensation for costs, damages and interest, to terminate the agreement with immediate effect by registered letter and without judicial intervention if:

The other party has failed to fulfil one or more of its obligations and remains in default of fulfilling its obligations within a period for performance set in a registered letter, unless the shortcoming(s) is/are of such a nature or minor significance that they do not reasonably justify termination.
Bankruptcy or suspension of payments for the other party is applied for or granted, or measures are taken that indicate termination or cessation of the business.
Without prejudice to the above, the therapist/healer/practice has the right to terminate the agreement (including a programme or training programme) prematurely if, in his/her reasonable opinion:
– the client repeatedly fails to comply with agreed arrangements regarding attendance, communication or payment, or
– there is repeated disrespectful, aggressive or otherwise boundary-crossing behaviour towards the therapist/healer/practice or other participants, or
– the relationship of trust with the client has been disturbed to such an extent that continuation of the services is no longer in the interest of one or both parties.

In these cases there is no right to a refund of amounts already paid. The therapist/healer/practice may, at his/her own discretion, decide to refund part of the amounts already paid (in whole or in part), but is not obliged to do so.

Article 5a. Cancellation of consultations

Cancellation of appointments for individual persons arising from an agreement must take place no later than 48 hours before the agreed time.
Replacement by another person, arranged by the client, is not considered a cancellation.

For cancellation of consultations, the following cancellation conditions apply:
– For cancellation up to 48 hours before the consultation, the client owes no costs.
– For cancellation up to 24 hours before the consultation, the client owes 50% of the consultation fee.
– For cancellation within 24 hours before the consultation, the client owes 100% of the consultation fee.

If a consultation is rescheduled to a later date at the client’s request, the client owes:
– no costs if rescheduled up to 48 hours before the start of the consultation,
– 50% of the consultation fee if rescheduled within 48 hours before the start,
– the full consultation fee if rescheduled within 24 hours before the start.

If cancellation by the client is the result of circumstances beyond the client’s control, such as a death in the family, serious illness etc., the therapist/healer/practice may, in consultation with the client, deviate from the above conditions.

If cancellation does not take place or is too late, the therapist/healer/practice is entitled to charge the relevant service(s), without prejudice to the right to payment of all costs incurred in this respect.

The therapist/healer/practice is reasonably entitled to change an already scheduled appointment with regard to the time. In that case, he/she must also notify this no later than 48 hours before the agreed time, whereby the most favourable travel time for the client will be taken into account.

Article 5b. Cancellation of participation in an evening event

The following cancellation conditions apply to the cancellation of participation in an evening session for which the client has registered:

More than 72 hours before the start of the evening session: the client owes no fees.
Between 72 hours and 24 hours before the start of the evening session: the client owes 50% of the session fee.
Within 24 hours before the start of the evening session, or in the case of a no-show without prior notice: the client owes 100% of the session fee.

If cancellation by the client is the result of demonstrable force majeure (such as a death in the family or an acute serious illness), the above conditions may be waived in consultation with the practice.

The practice is entitled to charge for the relevant service(s), without prejudice to the right to compensation for all costs incurred in this regard, if the cancellation is not made or is made too late.

Article 5c. Cancellation of participation in a multi-day event or day workshop

For cancellation of participation in a multi-day event or a day workshop for which the client has registered, the following cancellation conditions apply:
– For cancellation up to 7 days before the start, the client owes no costs.
– For cancellation up to 3 days before the start, the client owes 50% of the fee for the event or workshop.
– For cancellation within 3 days before the start, the client owes 100% of the fee for the event or workshop.

The therapist/healer/practice is entitled to charge the relevant service(s), without prejudice to the right to reimbursement of all costs incurred by him/her in this respect, if cancellation does not take place or is too late.

Article 5d. Cancellation of participation in the ET-Healing Practitioner Programme, ET-Healing MasterPractitioner Programme or ET-Healing Teacher Programme

For cancellation of participation in one of the training programmes or courses for which the client has registered by signing an application form, the following cancellation conditions apply:

– For cancellation up to 1 month before the start of the training programme, the client owes the deposit as agreed in the application form.
– For cancellation up to 2 weeks before the start of the training programme, the client owes 25% of the training programme fee.
– For cancellation up to 1 week before the start of the training programme, the client owes 50% of the training programme fee.
– For cancellation during the training programme, the client owes 100% of the training programme fee.

The start date of the training programme is deemed to be the first day of the training programme.

“Cancellation during the training programme” is also understood to mean: no longer attending scheduled sessions without clear and timely communication, as a result of which the client in fact no longer makes use of the training programme.

Article 5e. Sessions within a training programme (online and in person)

Dates and times of sessions within a training programme are agreed in mutual consultation and communicated to the client by e-mail or via an online calendar.
The client is responsible for appearing on time at the agreed session, for using the correct time zone, and for having a stable internet connection and the correct login details for online sessions.
If the client does not appear for an agreed session within a training programme and has not cancelled or rescheduled the session by e-mail at least 48 hours in advance, the session is deemed to have taken place and the full session duration remains part of the training programme. No refund will be given and there is no automatic right to make up the session.
In consultation, the therapist/healer/practice may decide in exceptional situations to make up a missed session free of charge or at a reduced rate, but this is not a right of the client and is solely at the discretion of the therapist/healer/practice.
Multiple consecutive no-shows or repeated absence without clear communication may be regarded by the therapist/healer/practice as a de facto termination of participation in the training programme by the client. In that case, the payment obligation for the full training programme remains in force, in accordance with Article 5d and Article 9.

Article 6. Confidentiality, file management and right of access

The therapist/healer/practice will treat all information concerning the client that he/she obtains in the course of providing services as confidential and will not provide this information to third parties, except insofar as the therapist/healer/practice is obliged to do so or has obtained permission from the client.

Article 7. Fees

The fees for consultations and/or separate performances are based on the most recent price list.

Article 8. Invoicing and payment

Services for private patients/clients must be paid by them directly to the therapist/healer/practice after the service has been provided, against receipt of a voucher/receipt.
Services for patients/clients who are not private individuals will be invoiced by the therapist/healer/practice by means of a declaration in accordance with the agreed arrangements.

Invoicing takes place on the basis of the tariffs and number of performances agreed between the parties at the start of the services.
Unless otherwise agreed in writing, non-private clients must pay the therapist/healer/practice within 14 days of the invoice date, without any right of set-off.

If the payment term is exceeded, the client is in default without notice of default being required.
The therapist/healer/practice is entitled to suspend his/her obligations to provide services from the date on which the payment term has expired. The therapist/healer/practice will inform the client in good time of the aforementioned suspension of services.

From the aforementioned date, the client owes statutory interest on the outstanding amount. In addition, all extrajudicial collection costs are for the account of the client. Collection costs include the costs of lawyers, bailiffs and collection agencies, determined in accordance with the applicable or customary rates.

Article 9. Deposits and payment in instalments

If there is a registration for a multi-day event or programme, a deposit may be requested in advance in order to make the registration for participation definitive.
This deposit is non-refundable, unless there is:

– serious illness of the participant,
– a death in the participant’s family,
– cancellation of the multi-day event or programme by the organisation.

No interest will be paid on the deposit to the participant.

If there is a multi-day event or programme, the parties may agree in advance on payment in instalments.
The invoice describes the parts in which payment can be made, as well as the day(s) to which that part relates.
Payment of each instalment must have taken place before the day(s) to which that payment relates, as stated on the invoice.

If payment in instalments has been agreed in advance, the obligation to pay the full amount remains in force at all times, even if the participant later chooses not to attend (parts of) one or more days of the multi-day event or programme.

No interest is charged on the instalments to the participant.

Article 10. Liability

In the performance of the services by the therapist/healer/practice there is an obligation of best efforts.

The therapist/healer/practice does not provide any medical guarantee and is in no way liable for medical complications that occur during or after the performance of services for the client and which are not due to a serious attributable shortcoming by the therapist/healer/practice.

The therapist/healer/practice is in no way liable for consequential damage.
The therapist/healer/practice is not liable for damage resulting from the fact that the client has not properly followed the oral or written advice of the therapist/healer/practice.
The liability of the therapist/healer/practice for damage arising from the services performed by him/her – possibly with the involvement of non-subordinates – is limited to a maximum of the cost of one consultation.
In all cases, any liability of the therapist/healer/practice is limited to the amount that has been charged to the client.

The client is obliged to take all measures necessary to limit the damage for which he/she wishes to hold the therapist/healer/practice liable.

Article 11. Applicable law and disputes

Dutch law applies to the services of the therapist/healer/practice.
In disputes arising from or related to the services of the therapist/healer/practice that fall within the competence of the court, only the competent Dutch court is authorised.

Article 12. Complaints procedure

In the context of the Wkkgz (Quality, Complaints and Disputes in Healthcare Act), the therapist/healer/practice is affiliated with NIBIG (www.NIBIG.nl).
In the event of a dispute or complaint regarding the services of the therapist/healer/practice, the client may use the complaints procedure as legally required under the Wkkgz.
Complaints may initially be made verbally.
If this consultation does not lead to a solution acceptable to both parties, the complaint must be submitted again in writing to Healing Centre Beyond Medicine VOF.
Healing Centre Beyond Medicine VOF undertakes to provide a proposed solution within two weeks.

If this still does not lead to a solution acceptable to both parties, the complaint must be submitted again in writing to the complaints officer of NIBIG.
This officer is independent and will attempt to resolve the dispute through mediation. This mediation is provided at no cost to the client.

If the complaint cannot be resolved to the satisfaction of the client, the client has the right to submit it as a dispute to a recognised Disputes Committee. The client can contact the disputes body Stichting Zorggeschil (www.zorggeschil.nl) for this purpose. Stichting Zorggeschil is recognised by the Ministry of Health, Welfare and Sport (VWS).

The client also has the option to submit a complaint directly to the Disputes Committee if he or she believes that, in the given circumstances, good communication with the therapist/healer/practice is not possible.